Songchen Steel’s foldable container houses have a perfect after-sales service system, which provides all-round technical support and service guarantee for global customers, and solves the worries of customers in the use process. The company provides a 1-year free warranty service for the foldable container house products, and the folding mechanism and main structural parts are provided with a 3-year free warranty service, and the damaged parts within the warranty period can be replaced free of charge. The company has established after-sales service centers in major regions around the world, with professional after-sales service personnel and maintenance equipment, which can provide on-site maintenance service within 72 hours after receiving the customer’s maintenance request, ensuring the normal use of the product. The company provides a full range of spare parts supply service, with a large number of spare parts in stock in the global after-sales service centers, including folding mechanisms, hinges, locking devices and other core components, which can realize the rapid supply of spare parts and meet the customer’s maintenance needs. The company has a professional customer service team, which provides 24-hour online consulting service, answering the customer’s questions about product design, production, installation and use in a timely manner. In the large-scale outdoor sports event in Brazil, the company’s after-sales service team provided on-site technical support and maintenance service for the foldable container houses used in the event, solving the product use problems encountered by the event organizer in a timely manner, and ensuring the smooth holding of the event. The company regularly carries out return visit service for customers, understanding the product use status and customer needs, and continuously optimizing the product performance and service quality according to the customer’s feedback.
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